Refund Policy
IMPORTANT
- Each item is made-to-order and is directed to our fulfillment center.
- Once you place an order we cannot make any modifications or cancellations to your order after our 30 minute processing window; as your order is then directed to our fulfillment center.
- Please make sure to check our sizing chart for each item and order the correct size and design that you want.
- It is extremely important to make sure your shipping address is correct. If you mistype the address in which the item and/or items are being sent to, please immediately reach out to our Customer Care Team or directly message us through the chat feature on our site to submit the correct address. Please note, we have a limited processing window of 30 minutes post order, before your order is submitted directly to our fulfillment center and no changes can be made.
- If you input an incorrect or undeliverable address, or if your building refuses the item and it is mailed back, you have 3 days from the initial receipt of the order before our fulfillment team donates the item and/or items to a local charity of their choosing.
- There are NO REFUNDS for item and/or items that were returned as undeliverable.
- Our brand is 'made-to-order', as our pledge to reduce material waste, therefore we cannot accept or manage exchanges due to the exclusivity of each collection drop. If your item and/or items arrived damaged, you have 3 days from the date of receipt to file a claim. You can find out more information about damaged goods in the tab below.
MY ITEM DOESN'T FIT, CAN I RETURN IT FOR A DIFFERENT SIZE?
Unfortunately, we make each of our hoodie, crew neck, t-shirt and hat designs as limited drops and can not accept or manage exchanges due to the exclusivity of our branded drops. We highly encourage that you check our size chart carefully. You will see a size chart on each product page in the description section.
WHY CAN AN ITEM NOT BE RETURNED OR RE-STOCKED IF IT IS MADE-TO-ORDER?
Our brand is 'made-to-order', as our pledge to reduce material waste. Since our business model is to be more aware of our impact on our environment, each collection drop are limited collections; which means we obtain limited stock on each garment (i.e., size, color and design). We stock our blanks/materials, but not the print/design until it has been purchased by you. You can learn more about how we, The Car Club, are giving back to the environment by clicking on the link.
WHEN WILL I RECEIVE MY ORDER?
While most packages will arrive on-time, there may be circumstances that our out of our control (i.e., natural disasters, holidays, weather, and any delays that our carriers may experience.) For this reason, we do not guarantee the exact delivery time. If we are out-of-stock of a blank or material this will cause a delay.
All of our hoodies/merchandise will have an estimated time frame listed in the products description section. However, if you are waiting more than 10-15 business days for an order that already shipped, please reach out to our Customer Care Team with your order number to inquire about its status. You can reach our Customer Care Team at customercare@thecarclubtx.com.
I PLACED AN ORDER WITH MULTIPLE ITEMS WILL THEY ARRIVE AT THE SAME TIME?
Some of our hoodies/merchandise ship from one or both of our warehouses/fulfillment centers located in San Diego, California and/or Charlotte, North Carolina; so when you order multiple items at a time, some of our hoodies can/are shipped separately. We understand how frustrating this can be, but we want to ensure top quality for our designs and unfortunately it meant we had to source our blanks/materials to different warehouses who could accommodate our TCC standards. This not only was the best option for our designs and merchandise, we also want to do our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your TCC items.
If you get one item before others in your order, do not worry. We will keep you posted about the other item and/or items in your order and will be sending the remainder of your order as soon as possible.
MY ITEM ARRIVED DAMAGED OR DEFECTIVE, WHAT DO I DO?
If you have received your item and it is damaged or defective, we have a 3 day product guarantee which means you have 3 days from the date of receiving your item/hoodie to file a claim.
To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a claim/return, you can contact us at returns@thecarclubtx.com.
If your claim/return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and returned back to sender. In the case your item is lost in the mail from a failed return, we are not liable for any damages or losses incurred.
You can always contact us for any claims/return questions at returns@thecarclubtx.com.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item(s) entirely. Please reach out so that we can evaluate the issue and make it right. We offer a 3 day product guarantee which means you have 3 days from the date of receiving your item/hoodie to file a claim. Anything past 3 days, will be considered satisfactory and order fulfilled.
REFUNDS
Notify one of our Customer Care Team members to initiate a return. We will notify you once we have received and inspected your claim/return, and let you know if the claim/refund has been approved or not. If approved, you will be refunded on your original payment method within 10 business days. Please note, it can take up to an additional 7-10 business days for your bank or credit card company to process and post the refund.
If more than 45 business days have passed since we’ve approved your claim/return, please reach out to us at returns@thecarclubtx.com.
GIFT CARD PURCHASES
Unfortunately, we cannot accept returns on gift card purchases.
SALE ITEMS
All sales are final. Including sale items unless otherwise stated in the products description section.