Have a question? We have an answer
WHAT IF I NEED TO MODIFY MY ORDER?
Once you place an order we cannot make any modifications or cancellations to your order after our 30 minute processing window.
Please note, It is extremely important to make sure your shipping address is correct. If you mistype the address in which the item and/or items are being sent, please immediately reach out to our Customer Care Team or directly message us through the chat feature on our site. Please note, we have a limited processing window of 30 minutes post order, before your order is submitted directly to our fulfillment center and no changes can be made.
IF I PLACE MY ITEM IN THE SHOPPING CART, AM I GUARANTEED TO RECEIVE IT?
Unfortunately, putting an item in your shopping cart does not hold or guarantee the item will remain in-stock. Due to the exclusivity of our drops, it is first-come-first-serve. Once an item has been purchased, we will send you an order confirmation email. In rare cases, if we are unable to complete your order for any reason, we will notify you via email as soon as possible.
AN ITEM IS SOLD OUT, WILL IT BECOME AVAILABLE AGAIN?
Each collection drop, are limited collections; unless stated on the product page as 'Here to stay'. If an item does not have 'Here to stay' and is listed as sold out, it is unavailable and therefore can not be purchased. Our 'Here to stay' items are catch phrases we use in our YouTube videos that are available to purchase at every drop. If a 'Here to stay' item is listed as sold out, make sure you subscribe to be notified when it becomes available. We do not re-stock any of our previous designs that do not have 'Here to stay' listed. You can always sign up for our 'Reminder Club' to be notified of our next exclusive drop.
WHY CAN AN ITEM NOT BE RETURNED OR RE-STOCKED IF IT IS MADE-TO-ORDER?
Our brand is 'made-to-order', as our pledge to reduce material waste. Since our business model is to be more aware of our impact on our environment, each collection drops are limited collections; which means we obtain limited stock on each garment (i.e., size, color and design). We stock our blanks/materials, but not the print/design until it has been purchased by you. You can learn more about how we, The Car Club are giving back to the environment by clicking on the link.
HOW DO I FIND OUT WHEN NEW STYLES WILL BE RELEASED?
The best way to stay connected about when our next collection will drop is to sign up for our 'Reminder Club' newsletter; that way you will be notified the day and time the newest collection becomes available. You can also follow us on all our social media platforms to get a sneak peek of what the next drop will be.
WHO DESIGNS YOUR HOODIES/MERCHANDISE?
We do of course! We are a small family business and we design only what we wear ourselves.
MY ITEM ARRIVED DAMAGED, WHAT DO I DO?
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item and/or items entirely. Please reach out so that we can evaluate the issue and make it right. We offer a 3 day product guarantee which means you have 3 days from the date of receiving your item/hoodie to file a claim. Anything past 3 days, will be considered satisfactory and order fulfilled. For more information on damages and issues, please check our Refund Policy to learn more.
I PLACED AN ORDER WITH MULTIPLE ITEMS, WILL THEY ARRIVE AT THE SAME TIME?
Some of our hoodies/merchandise ship from our different warehouses/fulfillment centers; so when you order multiple items at a time, some of our hoodies/merchandise may be shipped separately. We understand how frustrating this can be, but we try our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your items. For more information on our Shipping Policy, please click on the link to learn more.
WHEN WILL I RECEIVE MY ORDER?
While most packages will arrive on-time, there may be circumstances that our out of our control, such as, but not limited to natural disasters, holidays, weather, and any delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time. If we are out-of-stock of a blank or material this will cause a delay. For more information on when you will receive your order, please check out our Shipping Policy.
MY ITEM DOESN'T FIT, CAN I RETURN IT FOR A DIFFERENT SIZE?
Unfortunately, we make each of our designs as limited drops and can not accept or manage exchanges due to the exclusivity of each collection drop. We highly encourage that you check our size chart carefully. You will see a size chart on each product page in the description section. To learn more about our size chart, click on the link. If you are unsure of our sizing, please reach out to our customer care team and we can better assist you.
HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?
We include a 'size chart' feature on all product pages. If you have any other questions, please email customercare@thecarclubtx.com and we will help you find your correct size.
ARE YOUR HOODIES/MERCHANDISE MADE FOR EVERYONE?
We at The Car Club believe in inclusivity. Our hoodies, crew necks, t-shirts and hats are made for anyone and everyone.
DO YOU OFFER GIFT CARDS?
No, not at this time. But we are optimistic about the future.
SALE ITEMS
All sales are final. Including sale items, unless otherwise stated in the products description section.
WHAT SHIPPING CARRIER DO YOU USE?
We currently ship via UPS or USPS.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
No. We currently are only available within the continental U.S.
WHEN WILL MY ITEM SHIP?
After your order has started production, it can take up to an additional 5 business days to ship out. We provide an estimated time frame for all of our designs as a ETA, which can be found on each individual product page. This is an estimate and not a guarantee. If your order is a pre-order, please allow 1-2 weeks for any pre-orders or backorders to start production. Once your pre-order/backorder starts production, it can take another 5 business days to ship out. If you have any questions, please check out our Shipping Policy for more information.
DO YOU SHIP TO PO BOXES?
Yes, we do. However, if you are shipping to a P.O. Box, we can not/do not claim any lost or stolen item and/or items, as order(s) shipped using a P.O. Box can not be insured currently through our shipping carriers. If you are shipping to a P.O. Box you are acknowledging that we will not be held liable for any lost or stolen goods. For more information about Shipping Policy, please click the link to learn more.
WHERE DOES MY ORDER SHIP FROM?
Orders ship from either one or both of our warehouse/fulfillment centers; Our warehouse and fulfillment centers are located in San Diego, California, and Charlotte, North Carolina. For more information in regards to our warehouse and fulfillment centers, click the link to learn more.
DO YOU HAVE A PHYSICAL LOCATION?
No, not at this time. Our items are only available to be purchased online through our website.
MY TRACKING INFORMATION IS NOT WORKING, WHAT DO I DO?
We know how frustrating that can be! Please allow up to 48 hours for your tracking information to update with the shipping carrier. Sometimes you will receive tracking notification when your order has not left the warehouse. If your tracking information has yet to be updated and it has been past 48 hours, please reach out to us so we can further assist you.
WILL I HAVE TO PAY SALES TAX?
Orders to all U.S states will be subject to the states sales tax and local taxes.
HOW DO I CARE FOR MY HOODIE/MERCHANDISE?
Each style has special care instructions attached to the garment. We suggest washing every garment inside out, on cold and tumble drying on low heat; preferred hang dry if possible. Please do not iron. You can also find care instructions on each individual product page. If you have any questions regarding garment care, please reach out to us at customercare@thecarclubtx.com.